Payment Policy

ASTAVIN

Payment Policy

This Payment Policy explains how payments are taken and processed when you shop at astavin.co. It forms part of, and should be read together with, our Terms of Service, Refund Policy, Shipping Policy and Cancellation & Subscription Policy. Where this policy and our Terms of Service differ, the Terms of Service prevail.

1. Who you are buying from

astavin.co is operated by OSMAWI Industries LLC. All contracts of sale are formed between you and OSMAWI Industries LLC. Our store is hosted on the Shopify platform. You can reach us at contact@astavin.co.

2. Accepted payment methods

We accept the following payment methods, subject to availability in your country and on your device:

•   Visa, Mastercard, American Express and Discover

•   Apple Pay, Google Pay and Shop Pay

The methods available to you are displayed at checkout. We do not accept cash, cheque, bank transfer or cash on delivery.

3. Pricing, currency and taxes

Prices are displayed in the currency assigned to your location. The price you pay is the price shown at the time you place your order. Prices may change at any time without notice, but a change never affects an order that has already been confirmed.

Displayed prices do not include taxes or shipping costs. Both are calculated and shown at checkout before you complete your purchase. Depending on your delivery destination, import duties or customs charges may be applied by your local authorities on arrival. These charges are not collected by us and are your responsibility.

4. When your payment is taken

Placing an order is an offer to purchase; it is not a completed sale. Your payment is authorised when you submit your order, and a binding contract is formed only once you receive an order confirmation email from us.

We are not obliged to accept any order and may cancel an order at our discretion. Where we cancel an order, any amount taken is refunded in full.

5. Payment authorisation

By submitting payment details you confirm that you are authorised to use the payment method, that the information provided is accurate, and that sufficient funds are available. We are not responsible for any fees charged by your bank or card issuer, including foreign transaction or currency conversion fees.

6. Declined and failed payments

If a payment is declined, your order will not be processed and no contract is formed. Declines are decided by your bank or card issuer, not by us, and the reason is not disclosed to us. Please contact your bank in the first instance, or try an alternative payment method.

7. Subscriptions and recurring payments

If your purchase includes a subscription, your payment method is charged automatically on a recurring basis until you cancel.

•   You can manage or cancel your subscription at any time at sub.astavin.co, or from the links in your order confirmation email.

•   To avoid being charged for the next cycle, cancel at least 24 hours before your scheduled billing date. Cancellations received later take effect from the following billing period.

•   Where a subscription bundle includes free products, those are supplied with your initial order only. From your first renewal onward, only the core subscription items are supplied and charged.

•   You are responsible for managing or cancelling your subscription before renewal. Failure to cancel before your billing date is not grounds for a refund of a renewal charge.

8. Payment security

Our store is hosted on Shopify, and payments are processed through PCI DSS compliant payment providers. Your card details are transmitted directly to the payment provider in encrypted form. We do not see, handle or store full payment card numbers on our own systems.

9. Refunds

Refunds are governed in full by our Refund Policy. In summary:

•   We offer a 90-day money-back guarantee. Refund requests must be submitted within 90 days of the confirmed delivery date.

•   If you keep the product, you may receive a refund of 30% of your order value, no questions asked. To receive a 100% refund, the product must be returned to us.

•   Returns must be sent to our location in Poland: Wysockiego 15, 05-822 Milanówek. Return shipping is paid by the customer, and we are not responsible for packages lost in transit.

•   Refunds cover the product purchase price only; shipping and handling fees are non-refundable. Opened or damaged products are not accepted for return.

Approved refunds are issued to the original payment method. Once we have issued a refund, the time it takes to appear on your statement is set by your bank and is typically 5 to 10 business days.

10. Incorrect charges and chargebacks

If you believe you have been charged incorrectly, please contact us at contact@astavin.co before opening a dispute with your bank. We can almost always resolve billing errors faster and more simply than a chargeback process allows.

11. Governing law

These payment terms are governed by the laws of the State of Wyoming, United States, in line with our Terms of Service.

12. Contact

Questions about payments or billing: contact@astavin.co.